By OpeOluwa Okudero 
In a significant milestone, Titi Cole has been appointed to Citigroup’s Board of Directors, effective January 31, 2025. This appointment not only recognises her exceptional career but also highlights the importance of diversity and inclusion in leadership. From her roots in Nigeria to ascending the echelons of global finance, Titi Cole exemplifies resilience, innovation and leadership. Her career is a testament to her unwavering commitment to excellence.
A Multifaceted Career
Titi’s professional journey is characterised by diverse experiences and leadership roles:
Global Expertise: With over three decades in the financial services, payments, and professional services industries, Titi has held senior positions at Wells Fargo, Bank of America, BMO Harris Bank, and McKinsey & Company. Her extensive experience spans multiple continents, providing her with a unique global perspective.
Strategic Leadership at Citi: As Head of Legacy Franchises from 2022 to 2024, Titi managed consumer banking operations across 14 countries, overseeing a workforce of over 70,000 employees. Her leadership was pivotal in implementing Citi’s comprehensive restructuring plan, demonstrating her ability to navigate complex challenges.
Client-Centric Initiatives: Titi spearheaded Citi’s first holistic client experience strategy, introducing programs like the CEO Client Obsession Awards and Global Client Obsession Week, which engaged approximately 31,000 participants. These initiatives underscore her commitment to enhancing customer satisfaction and operational excellence.
Susan Olalere
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